Refund & cancellation policy

Our promise

Every item is checked for freshness before it leaves our store. If something still isn't right, we make it right.

What's covered

• An item that isn't fresh
• An item that arrived damaged
• An item that was missing from your order
• A wrong item

How to ask

Tell us from the app — ideally the same day, while the order is fresh in everyone's mind. No photos, no forms. Refund requests are reviewed, and approved refunds are paid within 48 hours. Our support email and phone are not live yet — support email: coming soon — [EMAIL — TODO]; support phone: coming soon — [PHONE — TODO]. Until they are live, the app is the way to reach us.

How refunds are paid

Refunds are paid by UPI transfer to an ID you share with support. Since Odim is cash on delivery, there is no card payment to reverse — our team makes the transfer manually until online payments ship.

Cancelled orders

Cancelled cash-on-delivery orders cost you nothing: no payment was collected, so there is nothing to refund.

Failed deliveries

If a delivery fails because we couldn't reach you or the address was wrong, no payment is collected. If it fails because of us, we will tell you what happened and make it right.

Contact

Anything unclear, or a refund taking longer than promised? Tell us from the app. Our support email and phone are not live yet — support email: coming soon — [EMAIL — TODO]; support phone: coming soon — [PHONE — TODO].